You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
In case where you'd like to return item(s) for a reason not directly concerning quality or product description, shipment is paid for by the buyer.
You should expect to receive confirmation of initiated refund within 24 hours of us receiving your package to our returns depot in satisfying and resellable condition.
Please be advised that it may take your bank up to 10 business days to process your refund request depending on location and institution.
All refunds are processed in the same means we've received your payment.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return your items.
Lead times for processing your order is usually 24 hours though in some cases it may take a bit longer.
We currently offer delivery within the United Kingdom only.
International delivery services are temporarily unavailable due to ongoing issues with lost or delayed mail.
The pandemic is still affecting delivery routes, but we expect that international delivery can resume soon.
Please do get in touch if you have been affected by this and we will do our best to help.
DELIVERY RATES ARE AS FOLLOWS:
£5.00 FLAT RATE DELIVERY PER ORDER (currently unavailable)
REST OF THE WORLD
£9.00 FLAT RATE TRACKED DELIVERY PER ORDER (currently unavailable)
Lead times for delivery are as follows:
UK & Ireland: 2-3 business days from receiving dispatch confirmation.
EUROPE: 5-7 business days from receiving dispatch confirmation.
REST OF THE WORLD: 10-15 business days from receiving dispatch confirmation.
Please allow few extra days during holiday season. Especially for international deliveries.
Please be advised that, depending on local import laws in your country, you may be required to pay import fee once package has arrived in the destination country's customs.